How will my subscription be confirmed?
For online orders you will receive an email confirmation of your order instantly.
When will the first issue of my print subscription be dispatched?
After your order has been processed, a confirmation email will be sent and this will include details about when your first issue of Fiyu will be sent to you.
For items sent within the UK, it can take between 4 and 6 working days to arrive. Deliveries within the EU can take up to 10 days to reach their destination.
For transactions with 30 or fewer days before the new issue is published, the subscription begins with the new issue.
Is the online payment system secure?
Yes. We use SSL encryption software to keep the details of your order and credit/debit card information secure.
Fiyu subscription is a gift and I want to include a note, can I do that?
Yes of course. Please email email@example.com and we will make sure it is sent along with the first magazine/single issue.
I want to amend/cancel my subscription. What should I do?
You may cancel your subscription package at any time up to 14 days after you receive the first edition of your chosen product (the ‘Cooling-off Period’) by notifying us at firstname.lastname@example.org. Please note that after the Cooling-off Period has ended, you shall not be entitled to any refund in whole or part for any undelivered part of the subscription. Once we have received notice from you, we will provide a refund to you of the price paid for the applicable product in the same payment method as you made payment to us.
How do you protect my personal information?
Fiyu Magazine is committed to respecting your privacy and the privacy of every visitor to our web site or person completing this form/signing up to this service. The information we collect about you will be used to fulfil the required services and enable us to improve how, as an organisation, we deal with you. Should you have a question about the data we store, please email us: email@example.com
The information that we collect about you will only be used lawfully (in accordance with the Data Protection Act 1998 and the General Data Protection Regulation 2018). All data is retained exclusively within the United Kingdom, or transferred only to ‘third countries’ where ‘adequacy of protection’ or specific certification as defined by The GDPR has been confirmed.
This information will not be disclosed to anyone outside Fiyu Dergi or its associated companies, partners, and other companies with which Fiyu Dergi has arranged services for your benefit.
We expect the information we hold to be accurate and up to date. You have the right as an individual to find out what information we hold about you and make changes if necessary; you also have the right, assuming we are not obligated by law to refuse, to ask us to stop using the information. To have your information removed or rectified, please contact firstname.lastname@example.org.